Effective Date: 17 May 2025
Business Name: Innozone Mall
Website: https://innofume.com
Email: info@innofume.com
WhatsApp: +94 729 228 225
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM

At Innozone Mall, we are committed to ensuring your order is processed and delivered in a timely and secure manner. Please review our Shipping & Delivery Policy to understand how we manage order fulfillment and logistics.

1. Delivery Coverage

We deliver islandwide within Sri Lanka through reliable third-party courier partners.
We currently do not offer international shipping.

2. Delivery Timeframe

  • Orders are delivered within 3 to 7 working days.
  • Delivery times exclude Saturdays, Sundays, Poya days, and public holidays.
  • Delays may occur due to courier service issues, weather conditions, or high order volumes.

3. Delivery Partners

We dispatch orders using trusted third-party courier services, such as:

  • Daraz Express
  • Trans Express

We are not directly responsible for courier delays but will assist in tracking and resolving any issues.

4. Shipping Fees

  • Free Delivery on orders above LKR 2,000.
  • A standard delivery fee may apply for orders below this amount, based on location and weight.

5. Order Processing Time

  • Orders placed before 12:00 PM on business days are typically processed the same day.
  • Orders placed after 12:00 PM or on non-business days will be processed the next working day.

6. Delivery Attempts

  • Courier services will usually attempt delivery up to two times.
  • If delivery is unsuccessful due to incorrect address or unavailability, the package may be returned or subject to additional charges.

7. Address Accuracy

Please ensure your shipping address, contact number, and delivery instructions are accurate and complete.
Innozone Mall is not liable for delays or lost packages resulting from incorrect or incomplete addresses.

8. Order Tracking

Once your order is dispatched, you may contact us via WhatsApp or email for tracking details.

9. Delivery Issues

If your package is:

  • Delayed beyond the expected timeframe
  • Damaged upon arrival
  • Not received after courier confirmation

Please contact us within 24 hours with order details and supporting information. We will investigate and provide assistance based on our policy and courier terms.

10. Contact Us

For any shipping or delivery-related questions, reach us at:
📧 Email: info@innofume.com
📱 WhatsApp: +94 729 228 225