Effective Date: 17 May 2025
Business Name: Innozone Mall
Website: https://innofume.com
Email: info@innofume.com
WhatsApp: +94 729 228 225

At Innozone Mall, we are committed to offering a seamless and secure payment experience. This Payment Policy outlines the available payment methods, terms, and conditions associated with purchasing products through our online platform.

1. Accepted Payment Methods

We currently accept the following payment methods:

1.1 Cash on Delivery (COD)

  • Available for eligible orders delivered within Sri Lanka.
  • Full payment must be made in cash to the courier upon delivery.
  • Customers are required to ensure availability of the correct amount at the time of delivery.
  • COD is not available for certain high-value or custom orders (if applicable).

1.2 Bank Transfer

  • Customers may choose to make payments via direct bank transfer.
  • Orders will be processed only after payment is confirmed in our account.
  • Bank transfer details will be provided at checkout and in the order confirmation email.

Bank Details:
Account Name: Innozone (Pvt) Ltd
Bank: Commercial Bank of Ceylon PLC
Branch: Islamic Banking Unit
Account Number: 8015592480

2. Payment Terms

  • All payments must be made in Sri Lankan Rupees (LKR).
  • Payment must be completed in full before delivery or at the time of delivery (for COD orders).
  • Innozone Mall reserves the right to cancel or hold any order until payment is confirmed.

3. Order Confirmation

  • Once payment is received (for bank transfer), an official order confirmation will be sent to your email or WhatsApp.
  • For COD orders, confirmation will be sent immediately after order placement.

4. Payment Verification

  • Customers may be requested to provide proof of payment for bank transfers.
  • Delays in payment verification may affect delivery timelines.
  • Please retain payment receipts until your order is delivered.

5. Refund and Exchange Policy

  • Please note: We do not offer refunds, returns, or exchanges unless a product is proven to be defective upon delivery.
  • By placing an order, customers agree to our strict no-return, no-refund policy.

6. Fraud Prevention

  • All transactions are subject to verification and fraud screening.
  • We reserve the right to reject or cancel any order that is suspected to be fraudulent or not compliant with our terms.

7. Customer Support

If you have any questions or need assistance regarding payment, please contact our support team:

📧 Email: info@innofume.com
📱 WhatsApp: +94 729 228 225
🕘 Business Hours: Monday to Friday, 9:00 AM – 5:00 PM